Location
New York, NY
Type
Contract
Date Posted
Posted 2 Days ago

CBIZ Talent Solutions is seeking an experienced Technical Support Engineer to join a Global Service Desk team in NYC. This 6-month contract role provides Tier I and II technical support to employees worldwide, ensuring high-quality user experience through phone, email, remote, and in-person support.

Key Responsibilities:

  • Provide Tier I/II technical support for desktops, applications, hardware, and infrastructure issues in a timely manner for onsite and remotely for global offices.
  • Support collaboration tools, messaging platforms, telephony systems, and audio/visual conferencing technology.
  • Manage and monitor end-user devices throughout their lifecycle, including deployment, configuration, maintenance, and replacement.
  • Administer mobile device management (MDM) solutions and security policies.
  • Collaborate with infrastructure and security teams to resolve vulnerabilities and support IT initiatives.
  • Assist with technology implementations, system upgrades, and process improvements.
  • Develop and deliver end-user training on technology tools and best practices.
  • Support special projects and additional technology initiatives as needed.

Experience

  • 3+ years of experience in an IT Service Desk or Technical Support environment supporting a global or multi-site workforce.
  • Experience supporting cloud technologies and mobile device management solutions.
  • Exposure to automation tools, software deployment tools, or scripting is a plus.
  • Financial services industry experience is a plus.

Skills & Competencies

  • Ability to quickly learn and adapt to new technologies.
  • Self-motivated and able to work independently.
  • Willingness to participate in on-call support and occasional after-hours work as needed.

Compensation/Duration

  • $30-45/per hour
  • Contract expected to last through March 2027 with possible extension

For immediate consideration, please submit resumes with salary requirements to: [email protected] with “IT Contractor” in the subject field.
Only qualified candidates will be considered. No c2c or subcontracting available.

CBIZ Talent & Compensation Solutions is an Equal Opportunity Employer.
CBIZ Talent & Compensation Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.